Return Policy

Eligibility for Returns

1. Standard Products:

   • Returns or exchanges are accepted within 30 days of receiving your order.
   • Items must be unused, undamaged, and in their original packaging.

2. Custom Products:

   • Due to the personalized nature of custom orders, returns are generally not accepted unless the product arrives defective or significantly different from the approved design.

Return Process

1. Contact Us:
   Email our support team at [email protected] with your order number and reason for the return.

2. Approval:
   Once your return request is approved, you will receive instructions on how to ship the product back to us.

3. Shipping:

   • Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
   • Use a trackable shipping method to ensure safe delivery.

4. Inspection:
   Upon receiving the returned item, we will inspect it to confirm its condition.

5. Refund:

   • Refunds will be processed to the original payment method within 7 business days after approval.
   • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchange Policy

• Exchanges follow the same guidelines as returns. If you wish to exchange your product, let us know when you contact us.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of receipt. We will provide a replacement or refund at no additional cost to you.

For any additional questions, feel free to reach out to our customer service team at [email protected] or through our website’s contact form.